All payments made, with exception to catering, are refundable if written notice, email is acceptable, to cancel is given 7 business days prior to vessels departure time and date. Refund requests made 7 business days prior to departure time and date is subject to a merchant processing and administrative fee of 10% of amount paid. If reservation is cancelled less than 7 business days from departure date and time, all payments made are nonrefundable with exception to day charter hazardous weather and below listed cancellable conditions. If canceled less than 7 business days from your charter departure date and time, total charter fee will be charged and is non refundable unless day charter hazardous weather or below listed cancellable conditions exist at time of departure. Failure to pay your charter balance in full 7 business days prior to your departure date and time will result in cancelation of booking and forfeiture of deposit or payments made. Charter modifications or changes to reservations may be requested by charterer if more than 7 business days from departure time. All charter modifications, requests and changes must be approved by charter management, charter crew are not authorized to make changes to charter itinerary. Catering payments must be made in full and are non-refundable if cancelled less than 7 business days prior to your departure date. Catering is provided by an independent 3rd party vendor.

Non Holiday & General Payment Policies

The credit or debit card on file may be used to furnish payment for your final balance prior to your departure. If no active card is on file, charters can be forfeited for failure to administer payment prior to departure. The debit card on file may be used to collect any outstanding balances owed if charterer is a “no show” or fails to provision payment in full outside of any of the cancelation policy period windows.

You must bring the active card used to furnish booking payment as well as your matching ID for verification by staff the day of your charter upon boarding your charter vessel.

Some yachts may require an additional damage security deposit. If no damages occur during your charter from yourself or your guests, security deposit is fully refundable after verification by charter staff that no damage to vessel, its toys or systems has occurred.

Day Charter Hazardous Weather Conditions (multi day charters not included):

 

• • Hazardous weather conditions must exist at time of departure.

• • Storms that are labeled “hazardous” and forecasted to last more than 4 hours in duration effecting the departing location inland waters.

• • Advisories issued for the departing location waters with winds exceeding 50 km/h and or wave swells beyond 3 feet in height.

Other Cancellable Conditions

“Unforeseen circumstances” (i.e. death in immediate family, hospitalization). Medical proof via certificate or doctors report is required for return of deposit.

Non Cancellable Conditions

Scattered showers, overcast conditions or a forecasted “chance of rain” are not considered cancellable weather conditions. News stories or media coverage that highlight a current event or sensationalize local developments with weather, tourism risks, medical risks, or other travel related “warnings” that are not official state or federal restrictions to travel are not considered cancellable conditions.

Refund Processing Fees

In the event that day charter hazardous weather conditions exist and rescheduling is not a possibility, payments made will be returned minus the merchant processing and administrative fee of 10% of amount paid.

Catering and Food Orders

There is a minimum order of 2 platters per charter. Any orders that are placed with less than 2 platters will be canceled. All catering orders must be placed a minimum of 36hrs prior to your departure date. Due to the perishable nature of food, catering orders are non refundable if canceled less than 36 hours from your departure date. Holiday charter dates may have additional cancelation and refund catering restrictions. Aqua Montréal cannot be held liable for any allergy or adverse reactions to catering, food is processed in a facility that may also at times contain milk, eggs, nuts and seafood. All food and catering is prepared and provided by a 3rd party vendor.

Sale Of Charter Vessels Or Unforeseen Unavailability Of Vessel Inventory

In the event a charter vessel is sold, damaged or otherwise inoperable Aqua Montréal will attempt to find a comparable replacement option for fulfillment of charterers booking. Alternative vessel options may exist that are more expensive than charterers original vessel booking, these options are not to be considered complimentary upgrades, charterer is responsible for any price difference or fluctuations that may occur from choosing another more expensive vessel as a replacement option to their original booking. If a replacement vessel is unavailable or unattainable, Aqua Montréal reserves the right to cancel charterers booking and furnish a refund back to charterer hereby fulfilling Aqua Montréal obligations to charterer.

Pricing & Availability Disclaimer

Pricing and availability is based on first come first served basis. Holiday pricing may vary from listed base charter pricing. Holiday booking cancellation and payment policies may differ from general booking cancellation and payment policies. Any quoted price is valid for 24hrs and subject to fluctuation with market and demand there after. Listed base charter price does not include sales tax or crew gratuity. All vessels are available for general booking until a deposit is placed upon a vessel for a specific date and departure. Pricing is based off of local idle speed cruising, long distance charters, or fast speed cruising beyond may be subject to additional fuel costs.